cbd-star-whitstable-map

Frequently Asked Questions

You may find our FAQs helpful.

What are the delivery charges for orders from the Online Shop?

If you use free shipping, then its ZERO.

DPD 1-2 working day service is £2.99 in the UK

European signed for shipping is £4.99

Which payment methods are accepted in the Online Shop?

We take cash and card, including contactless and apple and android pay from smartphones. Online we also accept Paypal.

How long will delivery take?

Delivery in the UK takes 2-4 working days on our free shipping service. More premium delivery options are available offering next day delivery and 1-2 workings days.

How secure is shopping in the Online Shop? Is my data protected?

We use external payment providers such as Sagepay and Paypal, this means your payment data is never taken by us online and is only ever held by a Tier 1 banking corporation with the highest levels of security possible.

What exactly happens after ordering?

Orders before 4pm will be dispatched that day providing it is a weekday. Orders after 4pm will be dispatched on the next working day. Orders will be sent to you with tracking where a tracked service is selected.

Do I receive an invoice for my order?

You will receive a receipt on payment and shipping.

Send us an email